Shipping & Returns

Processing and Handling

• Most weekday orders received before 1PM EST are shipped the same day.

• Sales tax is charged on California orders.

• Origination: Ships from Virginia and California.

Shipping Options

• Standard: 3-5 Business Days.

• 2nd Day: 2 Business Days. 

• Next Day: 1 Business Day. 

Free Shipping Promotion

• Orders of $99 or more qualify for Free Standard Shipping within continental U.S.

• Excluded: Alaska, Hawaii, U.S. Territories, Guam, APO. Standard UPS Shipping Rate plus 10% is applied to these destinations.

• Tax and Shipping calculated at checkout.

• Free Shipping calculations do not include shipping charges or sales tax and after sales promotions.

Return Policy

• Items may be returned without reason within 60 days (customer is responsible for paying return freight costs unless item is defective).

• Items must be in unused and saleable condition.

• No returns on discontinued merchandise (except for defects, upon approval).

• No returns on close-out or overstock sale products.

Return Merchandise Authorization (RMA)

• Call us at 804-519-9920

• Email us at support@fiberconnectx.com

• Include RMA Number and Complete Contact Information

• Refunds are applied to the payment method used and are contingent upon receipt of the product, less shipping and restocking fees.